Firebrand Promotions, a Geiger Company receives a Feefo Gold Trusted Service Award 2025

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feefo gold trusted service award

21st JANUARY 2025, Firebrand Promotions, a Geiger Company has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to honour brands that effectively utilise its platform for collecting verified reviews and collecting exceptional feedback from their customers. These awards stand out as they genuinely reflect a business’s commitment to delivering outstanding customer service by analysing insights from real customer experiences.

Feefo are partnered with over 6,500 brands and are world’s largest provider of verified reviews. They’ve presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2024 and December 31st 2024, with a Feefo service rating of between 4.5 and 5. Firebrand achieved 82 service reviews in 2024, with a perfect service score of 5 out 5 stars, rated exceptional. You can read more of our reviews by clicking here.

Consumer confidence has reached its highest level since 2021, reflecting improvements in living standards; however, consumers are still cautious about their spending. The businesses that will distinguish themselves are those prioritising excellence in service and integrating a strong customer advocacy strategy. This award recognises brands that consistently deliver exceptional standards, going above and beyond in their customer engagement and service delivery. Although we may operate in a digital world, we know that at Firebrand our human connection is what fuels Firebrand’s spark, and service is a vital part of our core values.

Lauren Carslake, Senior Marketing Executive at Firebrand shared “We’re thrilled to have received the Gold Trusted Service Award from Feefo! Customer service is at the heart of what we do at Firebrand, and this award is a testament to the dedication and effort our team puts into providing outstanding branded merchandise alongside an exceptional customer experience.”

Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it’s inspiring to see companies like Firebrand Promotions, a Geiger Company consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”

 

ABOUT GEIGER
Geiger is the largest privately held and family-owned promotional products distributor in the world. A fifth-generation business headquartered in Lewiston, Maine, Geiger operates from offices throughout the U.S. and Europe and is affiliated with more than 450 independent sales representatives. Geiger is a socially and environmentally conscientious company, providing proactive, comprehensive marketing solutions to their clients.