About Us

Our core values are what we're all about as we take pride in what we do
  • Creative

    With over 25,000 of the latest products available we love to receive a brief and get creative on behalf of our clients. We deliver innovative proposals with visuals to support a project which allows our partners to get a true feel for the end result and make an informed budgeting decision. In a market where speed is essential we operate using the latest industry software to source, build and deliver tailored ideas lists to help the selection process. At Firebrand, we also understand the importance of personal engagement and at every opportunity our sales team is on-hand to meet and share the latest industry trends with our clients.

    To arrange a trend update meeting with the Firebrand Team please click here.

  • Storage & Distribution

    Our purpose built distribution centre, ideally located close to major transport routes, and backed up by our strategic international partnership with UPS, leaves nothing to chance. Whether you require Firebrand to store your merchandise, fulfil your campaign or move your product quickly, we can help. Presently we operate merchandise programmes for many leading blue chip companies who rely on our robust logistical strategy and in some cases require a global solution.  We have the partner framework to present an international proposition covering key regions such as EMEA, North America and APAC.

    To learn more about our storage and distribution facilities please click here.

  • Digital

    Not only can we produce merchandise but we also have expertise on the digital point of sales too. In a nut shell, our marketing team is able to support you on a range of digital content from shop windows, e-shot creation and broadcast to promote your collection or campaign together with the development and management of a dedicated on-line solution that reflects your visual identity.

    Our social media presence also keeps our clients and partners informed and Firebrand’s Youtube and Facebook does exactly that.

    To find out more about our digital solutions please click here.

  • Procurement & Supply Chain

    At Firebrand we operate a Preferred Supplier Programme and source internationally depending on the project requirements we are supporting. This ensures we provide the highest quality of product, competitively priced and sourced ethically. Engaging with our supply chain in this way allows us to build excellent understanding accompanied by strong long lasting relationships that deliver results. Furthermore, our industry specific ERP platform allows us to monitor and measure vendor performance effectively that provides meaningful management information.

    To learn more about our PSP and quality standards please click here.

  • Customer Service

    customer service

    Central to our award winning offer is delivering best in class customer service. A dedicated team internally monitor and manage the complete order process from initial concept through to delivery and invoicing. Our tailored platform features the latest software to track schedules and ensure on-time budget and brand delivery. As projects reach completion, our customer service team attend client business reviews to present performance metrics as well as receive feedback so that we can augment and adjust the service we provide.

    To learn more about our customer service please click here.

  • Account Management

    account management

    Our committed and experienced Account Managers are there to help through every step of your projects journey. Supported by our Customer Service Team the role of the Account Manager is to fully understand your brand and objectives and to act as an extension of your marketing and events department, tailoring the proposition of products to your company’s guidelines. The team provides dedicated support in the areas of project management, proposal delivery, creative ideas meeting and business reviews.

    To request a call or meeting with a member of our Sales Team please click here.

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