Firebrand Promotions Ltd Quality Policy – ISO 9001

Our Quality Policy at Firebrand Promotions

Firebrand Promotions Ltd is one of the UK’s leading Promotional Merchandise suppliers. Central to what we do is to ensure the customer’s experience is best in class through the provision of the highest levels of customer service and by delivering both innovative and creative product, digital and service solutions.

We are committed to achieving and maintaining ISO9001 and to strive to continually improve what we do for the benefits of our client’s, staff and other stakeholders through;

  • Operating a quality management system that integrates organisational structure, procedures, processes and resources
  • Ensuring staff are fully aware of the policy and the important part they play in delivering best in class and quality customer service
  • Working with our customers, suppliers and service providers to continually develop partnerships that improve the quality of the products and services we offer
  • Educate and train our people to continually improve their skills, awareness and knowledge and thereby cultivate a culture of ongoing innovation and improvement
  • Identify, report, investigate and resolve all non-conformance or complaints and take action to prevent re-occurrence
  • Maintain our reputation by ensuring the company meets all regulatory, statutory obligations and codes of practice that apply to our business
  • To challenge ourselves to seek continuous improvement through the Management review process and implement product or service improvements as they are identified

Andrew Bourne, January 2020